Shipping policy

SHIPPING & DELIVERY POLICY
Thank you for shopping at Novupi.com. We are committed to providing you with the best shipping options, no matter where you live.
1. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking information.
2. Shipping Rates & Delivery Estimates
We offer International Tracked Shipping on all orders.
Standard Shipping Time: 5 – 10 business days
Shipping Cost: Free / Calculated at checkout
Please note that customs delays or unforeseen carrier delays may occasionally extend delivery times.
3. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package online. Please allow 24–48 hours for the tracking information to update.
4. Customs, Duties, and Taxes
Novupi.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Lost, Stolen, or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our support team immediately at burakbirlik88@gmail.com with your order number and photos of the damaged item. We will work to resolve the issue as quickly as possible.
6. Contact Us
If you have any further questions about our Shipping Policy, please feel free to reach out to us:
Email: burakbirlik88@gmail.com
Website: Novupi.com